Our IT help desk allows us to deliver the best in class coverage for our customers regardless of the day and the time. We can guarantee that our customers can rely on us.
“Letting someone handle your technology issues gives you peace of mind so you can focus on your business”
Our help desk support consists of First, Second and Third level support with proper escalation structure ensuring that tickets are handled by experienced support technicians and tickets are escalated in the most efficient manner.
Our service management processes are built around the Information Technology Infrastructure Library (ITIL) including the principles of the problem, incident, and change management, with service levels determined by ticket severity and impact.
Our qualified engineers have experience in both on-site and remote support. We actively rotate our engineers into customer-facing on-site positions in order to familiarize themselves with the real world needs of customer’s end users. This process allows them to deliver the best service over the phone or via remote sessions.
Peloda provides IT support services that meet specific needs within your business. You may not need a fully outsourced IT department, but everyone needs to follow the proper industry standard and measurements when it comes to IT.
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Peloda is experts at delivering infrastructure solutions optimized around our clients’ requirements.
You can be assured that our technical solutions are planned designed and implement around maximum reliability
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Peloda is a licensed low voltage and security installer in the State of New York. We are specialized in Video Surveillance, Access Controls, Intercom and Intruder detection systems. We are here to assist you in your next low voltage project
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OUR SERVICES
Do not Hire Unlicensed individuals or contractors to conduct your low-voltage work. New York State is Required to carry security license to engage in the business of installing, servicing or maintaining security or fire alarm systems
It is your responsibility to verify your low-voltage contractor is a licensed installer. Don't just take the word, verify yourself. How to verify your installer is licensed? Simply enter the name of the installer or the business name he or she is associated in the New York State license verification page
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